Online Flower Delivery Terms & Conditions – Crayford Area

Introduction: Scope of Terms and Area Coverage

Welcome to our e-commerce platform for online flower delivery in Crayford and the surrounding areas. These Terms & Conditions (“Terms”) govern all online flower purchases made on our website and set forth the rights and obligations of both you (the customer) and us (the flower delivery provider). Please read these Terms carefully before placing your order. By using this website and ordering our floral products or services, you confirm your acceptance of these Terms. If you do not agree with any part of these Terms and Conditions, please do not proceed with your order.

These Terms are applicable to all customers based in Crayford and the surrounding regions. Separate terms may apply for wholesale or business customers; these are available on request.

Order Process

To ensure a seamless experience for customers looking for online flower delivery in Crayford, we have designed our ordering process for clarity and convenience. The following steps outline how you can place an order:

Product Selection: Browse our catalogue of flowers and arrangements on the website. Each product lists its features, inclusions, and price.
Placing an Order: Add your selected items to the shopping cart. Ensure you provide accurate delivery details and select your preferred delivery date. Note that some seasonal arrangements may be subject to availability, and we may substitute flowers of equivalent value and style if necessary.
Order Review: Before payment, you are given the opportunity to check your order details. Please verify all recipient and delivery information during this stage, as errors may affect fulfilment.
Order Confirmation: After submitting your order, you will receive an on-screen confirmation and a summary of your order details. A further confirmation will be sent once your payment is processed and the order is accepted.
Acceptance of Orders: All orders placed for flower delivery in Crayford are subject to acceptance by us. We reserve the right to decline or cancel an order for reasons including but not limited to stock unavailability, payment issues, or concerns regarding the delivery address.

Payments

We accept various payment methods for your convenience, including but not limited to credit/debit cards and online payment systems. Unless otherwise stated, all prices listed are in GBP (£) and include any VAT applicable under UK law.

Secure Payments: Our website utilises encrypted payment gateways to ensure your financial details remain secure at all times.
Payment Timing: Payment is due in full at the time the order is placed. Orders will not be processed, arranged, or dispatched until the payment has been received and confirmed.
Declined Payments: If your payment is not authorised, your order will not be processed. We reserve the right to cancel or reject any order if there are payment issues.
Receipts and Invoices: After successful payment, an electronic receipt will be issued. Upon request, a full VAT invoice can be supplied.

Delivery Policy

Our flower delivery service covers Crayford and its surrounding areas. Please be aware of the following delivery terms:

Delivery Times: We aim to deliver orders on your chosen date. Time-specific delivery requests will be considered but cannot be guaranteed.
Delivery Address: Please ensure the recipient’s address details are complete and accurate. We do not accept liability for failed deliveries due to incorrect or incomplete information.
Recipient Unavailable: If the recipient is unavailable at the delivery address, we may leave the flowers with a neighbour or in a safe place if feasible, or attempt redelivery. A notification will be left as appropriate.
Adverse Conditions: Deliveries may be impacted by factors such as extreme weather, road closures, or other unforeseen circumstances. We shall inform you as soon as possible of any significant delays.

Cancellations & Amendments

We understand that sometimes circumstances change. Our policy for cancellations and amendments is as follows:

Right to Cancel: You may cancel your order up to 24 hours prior to the scheduled delivery date for a full refund. Cancellations requested after this period may not be possible, especially if the flowers have already been prepared or dispatched. Please inform us as soon as possible should you wish to amend or cancel your order.
Refunds: Eligible refunds will be processed via the same payment method used for your original order. It may take several working days for the funds to be credited back to your account, depending on your bank or payment provider’s policies.
Changes to Orders: Amendments to your order or delivery details can be accommodated up to 24 hours before scheduled delivery, subject to availability. We will do our best to meet your requirements but cannot guarantee changes once orders are in progress.
Non-Delivery and Substitutions: If we are unable to supply a specified flower or arrangement, we will provide a similar product of equal or greater value, or arrange a refund if this is not acceptable to you.

Liability

Our aim is to deliver quality flowers and provide the best possible online flower delivery service for Crayford and nearby areas. However, our liability has the following limitations:

Product Quality: Flowers are perishable and may vary due to seasonal availability and natural differences. We take care to ensure quality and freshness on dispatch. If a product arrives damaged or is not as described, please contact us within 24 hours of receipt with photographic evidence. We will rectify the issue with a replacement, partial refund, or full refund as appropriate.
Exclusions: We are not responsible for indirect, incidental, or consequential loss or damage arising out of, or in connection with, the online flower delivery or its non-fulfilment, including but not limited to loss of revenue, contracts, data, or goodwill.
Events Beyond Our Control: We shall have no liability for any failure to deliver or delays caused by an event or circumstance outside our reasonable control, such as natural disasters, traffic delays, acts of war, or government restrictions.
Maximum Liability: Except for death or personal injury caused by our negligence, our maximum liability for any claim relating to each order shall not exceed the price paid for that order.

Customer Responsibilities

As a customer, it is your responsibility to:

Provide accurate and complete information at the time of ordering, including a correct delivery address and contact details.
Review your order confirmation and contact us immediately in the event of any discrepancies or errors.
Advise the recipient in advance of the expected delivery if possible, especially for secure buildings or work addresses.
Store the flowers appropriately upon arrival and follow any care instructions provided for optimal freshness and longevity.

Privacy & Data Protection

We are committed to maintaining your privacy as required by UK data protection laws. Your personal details will be used solely to process your flower order and delivery. Secure systems are in place to safeguard your information and prevent unauthorised access. We do not store payment card information nor share your data with third parties except for the purpose of fulfilling your order. For more details, please review our separate Privacy Policy available on our website.

Intellectual Property

All website content, imagery, and product descriptions are the intellectual property of the flower delivery provider unless otherwise stated. You may not copy, modify, reproduce, or exploit any part of our website or materials without explicit written permission.

Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website and will become effective from the date of publication. It is your responsibility to review the Terms before placing an order. Continuing to use our service indicates your acceptance of any amendments.

Governing Law

These Terms & Conditions, and any contract formed as a result of your online flower order, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or connected with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any concerns regarding your order, delivery, or these Terms & Conditions, please contact us via the details provided on our website’s contact page. We endeavour to resolve disputes in an amicable and timely manner.

Thank you for choosing our online flower delivery service for Crayford and the surrounding areas. We aim to provide fresh, beautiful flowers and a positive customer experience every time you order.