As your trusted local florist, Flower Delivery Crayford is committed to delivering fresh flowers of the highest quality to homes and businesses in Crayford and nearby areas. We understand how important it is for flowers to arrive vibrant and beautiful, exactly as you expect. Our fresh flower guarantee ensures your satisfaction with every bouquet and arrangement.
We take every precaution to ensure your flowers arrive in perfect condition. However, on rare occasions, transit may result in damage to your order. If you receive a bouquet or arrangement that is noticeably damaged or wilted upon arrival, please notify us within 24 hours of receiving your order. To help us resolve the issue quickly, we may request photo evidence of the damage.
Once confirmed, we can offer you a full replacement or a refund, depending on your preference and the specific situation. Your satisfaction is our priority, and we endeavour to put things right without unnecessary delays.
At Flower Delivery Crayford, we source our flowers daily to ensure maximum freshness. Our arrangements are designed to last a minimum of five days from the day of delivery, with many lasting even longer when cared for correctly. This freshness window is part of our commitment to you—if your flowers wilt or deteriorate significantly before the five-day period, provided they have been cared for as advised, please let us know promptly.
We aim for every recipient in Crayford to enjoy the beauty and fragrance of our flowers for as long as possible. Reports about freshness concerns should be submitted within five days from delivery for us to consider replacements or refunds.
Your satisfaction is essential to us. In the event that your flowers do not meet our freshness guarantee or arrive damaged, you are entitled to the following options:
If you are unsatisfied with any aspect of your flower order or customer experience, please contact us as soon as possible. Clearly state your concern, along with relevant details such as your order number and delivery date. Our customer service team is dedicated to addressing complaints fairly and promptly.
Most complaints are resolved within 48 hours. We appreciate your feedback—it helps us maintain and improve our quality. If a satisfactory resolution cannot be reached immediately, we will keep you updated on the progress until it is resolved.
Flower Delivery Crayford has built a reputation as a reliable, community-focused flower supplier. Whether you are surprising a loved one or planning a floral display for your place of business, rest assured that our service is backed by genuine care, a strict freshness policy, and a responsive returns and complaints process. Thank you for choosing us to brighten your day with flowers, every time.
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