Flower Delivery Crayford – Privacy Policy

Name: WAIKIKI SUNSET
Brand: Flower Delivery Crayford
Price: 79.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Flower Delivery Crayford collects, uses, protects, and manages your personal data in accordance with the UK General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Flower Delivery Crayford from Crayford and surrounding districts. By using our services, you agree to the practices described in this Privacy Policy.

What Data We Collect

To process your orders and enhance your experience, we may collect and process the following types of personal data:

Contact Information: Name, delivery address, billing address, and contact phone number.
Order Information: Details of products ordered, gift messages, and recipient details (when different from the purchaser).
Payment Information: Payment confirmation details (payment is processed via secure third-party payment processors; we do not store your complete payment card details).
Communication Data: Records of communications via our website, written correspondence, and feedback provided to us.
Technical Information: IP address, browser type, device information, and usage data collected when you browse our website.

Lawful Basis for Processing Your Data

Flower Delivery Crayford processes your data on several lawful bases as described under the GDPR:

Contractual Necessity: To fulfil your order, deliver flowers, process payments, and provide customer service.
Legal Obligation: To comply with applicable legal and regulatory requirements, such as tax recordkeeping.
Legitimate Interests: To communicate with you regarding your order and improve our services (e.g., internal analytics, website functionality), provided such interests are not overridden by your rights.
Consent: In instances where we rely on your consent (for optional marketing communications), you will be asked explicitly and may withdraw your consent at any time.

How We Use Your Personal Data

Your data is used for the following purposes:

Processing flower orders and delivering products to specified addresses in Crayford and local districts.
Managing your account and order history.
Providing customer support and responding to queries or complaints.
Fulfilling administrative and legal obligations.
Sending service-related communications (order confirmations, delivery updates), as well as marketing messages when permitted.
Enhancing website security and performance.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the intended purpose, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

Order Information and Contact Details: Retained for up to 6 years for tax and recordkeeping purposes, unless a longer retention period is required by law.
Marketing Preferences: Kept for as long as you remain opted in. You may update or withdraw marketing consent at any time.
Technical and Usage Data: Retained for up to 2 years for analytical and security purposes.

After the relevant retention period, your data will be securely erased or anonymized.

Use of Data Processors

To provide our services efficiently, Flower Delivery Crayford may use trusted third-party processors who process personal data only on our instructions and in accordance with data protection law. Examples include:

Payment gateway providers for secure transaction processing
IT service providers managing website hosting, email, and technical support
Delivery partners assisting with order fulfilment

All data processors are carefully selected to ensure your personal data is protected. Where data processors are located outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent measures.

Your Rights Under the GDPR

As an individual, you have the following rights regarding your personal data:

Right of Access: To request confirmation of whether your personal data is being processed and obtain a copy of your data.
Right to Rectification: To request correction of inaccurate or incomplete data.
Right to Erasure: To request deletion of your data, subject to legal and contractual obligations restricting such erasure.
Right to Restrict Processing: To request a restriction on processing under certain conditions.
Right to Data Portability: To receive your data in a structured, commonly used format and transmit it to another controller.
Right to Object: To object to processing for direct marketing or where processing is based on legitimate interests.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
Right to Lodge a Complaint: You have the right to contact the relevant data protection supervisory authority if you believe your rights have been infringed.

Keeping Your Data Secure

We employ appropriate technical and organizational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, staff training, and regular review of our data security procedures.

Policy Applicability & Updates

This Privacy Policy applies to orders placed by individuals residing in Crayford and the surrounding districts. This policy may be updated periodically to reflect changes in legal requirements or business operations. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the updated policy. Please check this page regularly for any changes.

Contact Regarding Privacy

If you have questions or concerns about this Privacy Policy or the handling of your data by Flower Delivery Crayford, you may contact us using the channels provided on our website. We are committed to resolving your enquiries promptly and transparently.